SKULabs Operation¶
Overview¶
-
SKULabs is our inventory management system for all kinds of order shipment and should be the first stop for checking any shipment status.
-
ALL orders will go through and be shown in SKULabs, including regular (BC) orders, Amazon/Ebay/Reverb orders, resend shipment, replacement, accessories.
Basic Navigation¶
Shipment Status¶
Not Started¶
- New order came in from BC/Amazon/Ebay/manual input, not yet processed.
- Canceled order due to fraudulent risk (see Order Canceled due to Fraudulent Risk).
Awaiting fulfillment¶
Product is in stock and address is valid. Awaiting shipment.
Shipped¶
Product shipped. TRK# should be available in the system.
→ If TRK# is not available in SKULabs after 2 days staying in “Awaiting Fulfillment”, escalate via [[Daily Catch-up JIRA]].
Opened¶
Product is in stock but address is invalid. Check Shipping Info Missing Follow-up for further details and inquire correct information.
Update the correct information in Shopify and Shipping Info Missing Follow-up. Logistics team will follow up and ship the order.
Delayed¶
Product can be out of stock, address could also be invalid. Check Fulfillment Schedule & Availability to see if the item is out of stock.
If other items in the order are in stock, we’ll split the order for multiple shipments. SKULabs will show accordingly.
If there are items in the order that are in stock, but the order is still not shipped. Please check with the customer on the address and update accordingly if needed (see Shipping Info Missing - Check Basecamp for updates).