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Product Registration Issues

How Do I Register the Warranty?

  • Spark LIVE: The in-app registration feature for Spark LIVE currently has a bug that deletes the last digit of the serial number, preventing customers from registering the amp correctly. Instead of registering Spark LIVE in the Spark app, please ask them to register it manually on the “My Product” page.

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  • Spark 40: Spark 40 皆可正常註冊, 如有問題請highlight

All the Spark 40 should be OK to be registered correctly. if the customers still run into any issues, please highlight to me.

  • Spark Control: 基於安全考慮, 目前是按照空白輸入才能過, 請使用下面的macro

For security reasons, users must input a space between “SKC50S-4” and the serial number on Spark Control. Please use the provided macro:

I am writing to inform you that the technical team at Positive Grid Support has successfully resolved the problem you experienced while registering the Spark SN: SKC50S-4 xxxxxxxxx-xxxx.Please revisit the My Product page to complete the registration for Spark Control.


Spark Battery不應該有註冊選項, 詳請見KM, OST已將Battery項目移除

There shouldn’t be a registration option for Spark Battery. Please refer to the KM article for more details. OST has removed the option from the registration process.

  • BC Order:
    BC時期的訂單需要選”Purchase from Other Channel”
    For orders made during the BC period, customers should choose "Purchase from Other Channel" during the registration process.




  • Warranty Status shows undefined:

Warranty Status 顯示 undefined -> 網頁還沒有和後端同步, 請稍後再確認 (大概15 - 30 分鐘)

If the Warranty Status displays as undefined, it means the Product page hasn’t synced with the backend yet. Kindly ask the customer to check again later, typically within 15 to 30 minutes.

- My Product page doesn’t show the purchased product in the order:

因產品頁顯示是綁物流(3PL)資料, 物流系統顯示delivered前都不會顯示, 請客人可以先透過“purchase from other channels”註冊, 並告知保固除了註冊外, 我們系統也可判斷

The product will only appear on the My Product page once the 3PL status shows “delivered” (this may take a few days to sync). If the customer needs urgent registration, advise them to select “from other channels -> Purchase by: Retail Store” and use the provided macro:

Please be assured that at Positive Grid, we not only verify warranty status based on registration but also consider the purchase date from your order. This allows us to easily determine the warranty status of your products using the order number.