Daily Catch-up (JIRA)- Check Basecamp for updates¶
It serves as a platform for support agents to report cases to the logistics team and receive feedback.
Order/Shipping Status¶
Inquire about an order if there’s no update/TRK# available for it, including regular order, resend, replacement, accessories.
Waited more than 30 days¶
For reporting only: Order has been shipped but still not delivered after 30 days. Please review Shipment's on the way but never delivered (over 30 days).
Change Address¶
Please review Change Address - Check Basecamp for updates for full process.
Package damaged/wrong/missing¶
For reporting only: Please review Delivery-induced Damage - Check Basecamp for updates for further details.