RMA/DOA Includes a Personalized Grille¶
Because Aftership can't automatically arrange the shipment of replacement includes personalized products, we'll need to generate the order manually.
1 - Inquire about basic info¶
Once confirmed the issue, insert Macro: [Service Center] RMA. Insert the correct country in the email subject. Submit as ‘Pending’.
2 - Create a Return¶
On Slide#6, select 'Replace with the same item'.
3 - Offer return label¶
Before offering a return label, ask them to remove the personalized grille.
"Please remove the crimson grille before packing everything!"
"Please remove the personalized grille before packing everything!"
- Method#1:
Click "Get return label", the label will be downloaded on your computer.
Attach the label to the email and send it to the customer.
- Method#2:
Once the return label is sent to the customer, instruct them to follow the guidance in the email to return the item. 