Different Shipping Address for the Replacement¶
Currently, we only use Aftership (to generate return labels) for orders that are in the US & Within Warranty & from Shopify.
Different Shipping Address for the Replacement¶
Currently, Aftership automatically arranges for the replacement shipment to be sent to the same shipping address as the original order.
If the customer provide a shipping address which is different from the original address, please follow the instructions below:
1 - Inquire about basic info¶
Once confirmed the issue, insert Macro: [Service Center] RMA. Insert the correct country in the email subject. Submit as ‘Pending’.
2 - Create a Return¶
3 - Offer return label¶
- Method#1:
Click "Get return label", the label will be downloaded on your computer.
Attach the label to the email and send it to the customer.
- Method#2:
Once the return label is sent to the customer, instruct them to follow the guidance in the email to return the item. 