Frequently Used Resources - Check Basecamp for updates¶
System¶
Slack (Access permission: HR, pg_bot permission: Ferrari) → Login information: Each user’s company email
Zendesk (Access permission: Dans) → Login information: Each user’s company email
Shopify (Access permission: Tiny) → Login information: Each user’s company email
SKULabs (Access permission: Tiny) → Shared account. Please check PG Supt Login Information.
JIRA (Access permission: Erica) → Login information: Each user's company email
Kickflip (Access permission: Tiny) → Login information: Each user’s company email
PG Backend Management System (Access permission: Tiny) → Login information: Each user’s company email
Aftership → Shared account. Please check PG Supt Login Information.
BQool → Shared account. Please check PG Supt Login Information.
Amazon Seller Central → Shared account. Please check PG Supt Login Information.
MaestroQA (Access permission: Heyling) → Login information: Each user’s company email
Resource¶
Supt-Logistics Form - Shipping requests and cross-team communication with logistics team (Form Responses)
RMA Request Form - RMA requests and cross-team communication with each service center (Form Responses)
Support Shared Google Drive - For uploading troubleshooting videos for further verification
Support Product Redeem Codes - Product (software) redeem codes for handling support cases.
Shipping Info Missing Follow-up - Orders with insufficient/invalid shipping information that require follow-up (see Shipping Info Missing - Check Basecamp for updates for further details)
Monthly Marketing Plan - Regular marketing plan for each region
Zendesk Ticket Tally Definition - Ticket tally definition
BigCommerce Order Record (excel) - Past order records (download link for .csv file)
Support Coupon - Support coupon for compensation. If you need a coupon with higher discount amount, please highlight for approval.
Use Zendesk macro Support Coupon Terms & Conditions for additional terms and conditions.
Spark Hardware Serial Number Sheet - Serial number for Spark 40/MINI.
Spark LIVE Naming & Coding Rule - Serial number for Spark LIVE
Useful Tools¶
Free VPN for Chrome - VPN Proxy VeePN
Checker Plus for Gmail™ (and same series for Google Drive & Google Calendar)
Grammarly: Grammar Checker and Writing App
Help Center Decoration¶
Merge Images Online Help Center Background HEX # 0e0e0e
Add this code to the last part of the source code to unify the font:
<script> document.documentElement.setAttribute('data-article', 'v2'); </script>
Related ticket: https://positivegrid.atlassian.net/browse/OSK-1212\
Log Tool Files¶
Internal files, do not share with customers. https://drive.google.com/drive/folders/1fPlah24SRCP7G48gPltkFjB9TmKGghb7?usp=drive_link