Custom Grille Design Reprint¶

If the design violates our Submission Guidelines, or consists of system/design error, please follow through this process for rejecting/reprinting the order, based on whether it includes other products.

Reprint - Order includes other product(s)¶

If a customer complains about the design, color, or quality of the personalized grille and a reprint is approved, we should prioritize asking the customer to proceed with the reprint process.

Reject - Order only includes customized product(s)¶

Before cancelling the order in SKULab, always go to Shopify and check the order.

If the order is $0 and from a KOL/artist, which will have a different coupon code than the ones in this link, we do not want to cancel the order due to copyright material and should instead approve the design.

Victor Huang will send the ticket with coupon code (for the reprint item itself and a corresponding shipping discount code) to the customer. Support Team needs to link the new and old order together by tagging the old order number onto the new one.

Macro:

Personalized Product Reprint (Kickflip Issue)

Personalized Product Reprint (Mixed Order)

Go to Shopify and locate the new order, select "Orders" and type the old order number to the comment.