Service part request (US) - Check Basecamp for updates¶
Service part request of the US only. Available Service Part List
Free resend¶
We can resend accessories free of any charge if the PSU is ungrounded (also see Regular PSU requests - Check Basecamp for updates) or any item is missing (also see Received Wrong & Missing Items - Check Basecamp for updates).
To resend a free accessory to a customer, simply offer a corresponding coupon code (depending on the price) from Support Coupon list to the customer, and refer the customer to the corresponding purchase link below for the accessory. Once they check out and complete the order, the shipment will be arranged promptly.
Spark 40¶
- PSU (Power Supply) - $35: Link
Special Case
If the customer received the Spark amp with 2-pin power supply, we can send a grounded (3-pin) power supply for free.
Macro: # Spark Amp > Troubleshooting:: Spark Hum 1
- Handle Strap - $30: Link
Special Case
Check the serial number on the Spark amp:
If the 7th digit is 9, 0: S040C59xxxxxx, S040C90xxxxxx
Or 7th digit is 1 with 8th alphabet 1~6:
S04013xxxxx, S04016xxxxx
We can offer the customer the strap for free.
Purchase request¶
Purchase request for Spark 40 PSU, Spark 40 handle strap, Spark MINI handle strap, Spark MINI/GO USB cable, Spark Control USB cable.
Pricing¶
Inform the customer about the price and refer them to the corresponding purchase link below for the accessory.
Once they check out and complete the order, the shipment will be arranged promptly. (END)
Spark 40¶
PSU (Power Supply) - $35: Link
Handle Strap - $30: Link
USB Cable (USB-A to USB-B) - $20: Link
Spark MINI¶
Handle Strap (black/white) - $30: Link
USB Cable (type A to C) - $20: Link
Volume Knob:
We currently do not have knobs in stock, please ask the customer to consider purchasing the replacement on Amazon.
Spark GO¶
USB Cable (type A to C) - $20: Link
Pin + 2 Straps (Black) - $20
Spark Control¶
USB Cable (type A to 9V DC) - $20: Link