SR Fail to Intercept (US) OLD

~~SR - Fail to Intercept (US)

Fail to Intercept - Return (Paid by PG) & Refund Cases where we failed to cancel an order, thus the user still received the item.

~~1 - Inquire about basic info Once confirmed the customer has received the order that was requested to be canceled, insert Macro: [Service Center] SR (PG pay). Insert the correct country in the email subject. Submit as pending. ~~

### 2 - Create a return Once the client replies with all the requested information, create a return as instructed in Aftership Operation - Check Basecamp for updates.

### 3 - Approve the return Go to Aftership, find the latest return that you just created. Approve the return and edit the necessary shipping info, in order to generate a return label. Refer to Aftership Operation - Check Basecamp for updates for further details.

### 4 - Offer return label Once the return is approved and all the shipping info properly updated, you may generate a return label and send it directly to the customer.

Once the return label is sent to the customer, instruct them to follow the guidance in the email to return the item.

~~5 - Check the TRK# for the returned package Check the tracking with the corresponding carrier. Once the package is on the road, contact the customer and mention the following:

> We can see that your package is on its way back to our service center. Please be advised that once our service center has received the package, we’ll issue the refund ASAP. Please wait for further notice. Thank you.

~~### 6 - Check the status of the received package On the ETA of the returning package, check the tracking with the corresponding carrier to verify if the item is delivered. ~~

Once it's delivered, proceed with the Refund Process - Check Basecamp for updates to refund the order. (END)_~~