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RMA & OOW (Southeast Asia)

We used to ship directly to Southeast Asia countries such as Singapore, Korea, Malaysia, Thailand, Hong Kong, and Macau.

*Due to the high cost of returning faulty products to Guangzhou, please ask customers to retain them (no need to return).

*For OOW cases, a fee of $80 will be charged and we will send a new product.

Upon confirmation of warranty service, request the following information:

  1. The client's date of birth (for Guangzhou export operational purposes)
  2. (Spark) Product color (Black or Pearl)
  3. Contact address
    • Name:
    • Company (optional):
    • Address Line:
    • City:
    • State:
    • Zip
    • Country:
    • Cell/Phone:

Send the inquired information to @Anya Lien via slack or mail.

Once a replacement is sent to the customer, outbound TRK# will be updated directly to the agent.