Discontinued Products - BIAS Head/Rack/MINI/Pedal - Check Basecamp for updates¶
Since July 2024, the following hardware products are discontinued:
- BIAS Head (both DSP and powered version)
- BIAS Rack (both DSP and powered version)
- BIAS Mini
- BIAS Pedal (Distortion, Modulation, Delay)
- BT Pedal
We'll continue to offer service for any unit that's under warranty. That is, a BIAS Head bought in August 2024 will still enjoy warranty until August 2025.
ALL complimentary software products (BIAS AMP 2, BIAS Pedal, BT Editor) will remain available and supported, though there's no plan for future updates.
For old BIAS hardware products (BIAS Head/Rack/MINI Guitar&Bass), currently we have enough stock in Taiwan to offer replacements for users in US/CA/EU/UK/AU.
BIAS Head/Rack/MINI Guitar & Bass/Pedal
Main product (Charge for replacement)
| Product | USA/CA | EU/UK/AU |
|---|---|---|
| BIAS MINI Guitar/Bass | $100 | $200 |
| BIAS Head/Head Processor | $100 | $200 |
| BIAS Rack/Rack Processor | $100 | $200 |
| BIAS Pedal (Dist/Delay/Mod) | $100 | $150 |
*If the customer is out of the service region, please reach out to Anya Lien directly.
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Ask if the customer's willing to pay for the price. If so, get the PayPay account email and the shipping information from the customer. (We don't need to collect the defective unit due to high shipping fee.)
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Once we have the info, tag WeiTing or Maines to create an invoice and send it to the customer.
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Ask the customer to pay off the invoice. Once done, ask for the shipping address (in EU or UK), and inform Anya Lien to send out the new BIAS Head/Rack/MINI/Pedal.
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Offer the TRK# to the customer when available.