PSU requests for second-hand unit- Check Basecamp for updates¶

• As long as the customer can provide the original order number from Positive Grid, we will view it as the original order and can proceed as a Regular PSU requests - Check Basecamp for updates (as long as GPSU has not been requested for the said order).

• If the customer can not provide the original order number, then we’ll consider it as a second-hand unit and proceed as a Service Part Request.

• Depends on the region, see Service part request (US) - Check Basecamp for updates or Service part request (Non-US) - Check Basecamp for updates (put the last 6 digits of Spark SN# in ‘Order Number’).