PSU requests for other sales channels (not PG website or Amazon) - Check Basecamp for updates¶

• Customers must provide a valid purchase receipt for the unit, on which we can find relevant information for the dealer/vendor. If a receipt is provided, we can proceed as a Regular PSU requests - Check Basecamp for updates (put the last 6 digits of Spark SN# in ‘Order Number’).

• If the customer can not provide the receipt, then we’ll consider it as a second-hand unit and proceed as a Service Part Request.

• Depends on the region, see Service part request (US) - Check Basecamp for updates or Service part request (Non-US) - Check Basecamp for updates (put the last 6 digits of Spark SN# in ‘Order Number’).