PSU requests for Amazon - Check Basecamp for updates¶

PSU request from Amazon orders, if verified to be ungrounded.

US¶

• Proceed as a free Service Part purchase, see Service part request (US) - Check Basecamp for updates. (TBC)

Non-US¶

1. Use Macro: “Spark_PSU Request (Amazon)” to inquire about the following information:

   • Customer’s Name
   • Amazon Order Number
   • Address
   • Phone Number

2. Fill out the Supt-Logistics Form. 

   • Put the Amazon order number for ‘Order Number’.
   • Fill in all the required info in the ‘Shipping Info’ section. 

3. PSU will be shipped within roughly 2 days. Check back for TRK# and provide it to the customer. (END)