Skip to content

Shipment's on the way but never delivered (over 30 days)

If the order is already shipped but still not shown as delivered after 30 days, submit a ticket on Daily Catch-Up (JIRA) - Check Basecamp for updates request to report the case. 

  • If the customer requests to be refunded, the agent should ask the customer to sign this claim form and offer a refund.

We do NOT ask customers who bought from Amazon to sign claim forms. We do NOT ask customers who bought from Amazon to sign claim forms. We do NOT ask customers who bought from Amazon to sign claim forms. For Amazon orders, please proceed with refund directly.

  • If the customer requests to re-sent the package, proceed by submitting a resend request.