Promotion Grace Period & Price Matching - Check Basecamp for updates¶

Internally, we'll have a 2-day grace period (prior and after) for most promotions unless specifically addressed. We need to ALWAYS tell the customers that we offer 'price match' as a goodwill gesture for the specific case. We do not want our customers to think we're operating this as a general rule.

If the customer requests a promotion price, check the situation and use the macro accordingly:

0 . Check the order number¶

• If the customer provides the order, skip this step and process with step 1.
  

• If the customer requests the promotion price without an order number, use macro:

#Price Match::Ask the Order#

1. Check the purchase date¶

• Within the grace period

  If the customer has placed the order and includes the order number in the ticket, issue a partial refund for the price difference and use macro:

#Price Match::With Order#/Refund [END]

• Out of the grace period

  If the order is not in the 2-day grace period, use macro:

#Price Match::Reject [END]