Warranty Period¶

Regular warranty¶

• 1-year warranty for the majority of orders

Extended warranty for EU (applicable to all products)¶

EU law also stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised.

• 2-year warranty for EU
• 1-year warranty for rest of the world

Some of our dealers offer a longer warranty than Positive Grid. For example, Thomann (EU) provides a 3-year warranty, while Positive Grid only covers the product for 2 years. After the warranty period, please ask the customer to contact the dealer directly. (240808)

Extended warranty for Pre-order Spark (expired)¶

• 2-year warranty (from the date of delivery) for all pre-ordered Spark - 

Order No. =< 290902 (last order in the Final Countdown promotion, 2020/8/24)

• 1-year warranty (from the date of shipment) for all regular-sell Spark - 

Order No. > 290902

Warranty for repaired item/service parts¶

• 90-day extra warranty for repaired item & purchased service part (ex: PSU)