Can't connect to Tone Control (Temporary Workaround)¶
Symptom: The Spark app is connected to Bluetooth Audio, but it cannot successfully connect to Tone Control.
Workaround:
- Ensure that both the Spark app and the firmware on the Spark amp are updated to the latest version.
- Reset your Spark amp.
3. Close the Spark app (don't let it run in the background).
4. Go to Bluetooth settings.
5. Unpair the Spark amp (Spark 40/MINI/GO/LIVE Audio) from the Bluetooth device.
6. Launch the Spark app and go to the Menu tab. Click the '+' and follow the instructions to connect the Spark app to the Spark amp again.
7. If you still encounter into the same issue, please provide us with the following:
a. Mobile device model.
b. Mobile device OS.
If you're using a mobile device running Android, please try lowering the refresh rate from 120 Hz to 60 Hz and let us know if it solves the issue.
See also:
How to change your phone's resolution and refresh rate
c. Spark amp model.
Internal Information¶
Link the ticket to Spark app - Connection Issue (BLE / Tone Control). We’ll prioritize it based on the impact.
If the mobile device model supports refresh rate of 1 - 120 Hz, ask the customer to change the refresh rate to 120 Hz.
For example, Samsung S Ultra series. Check the article: How to set the display refresh rate on your Galaxy phone