MIDI Troubleshooting¶

Most of the cases related to MIDI assignment is caused by the incorrect setup.

The agent can use the following macro to request a video from the customer, helping to narrow down the issue:

I'd need further information to narrow down the issue. Please help me verify the issue:

1). Please film a short video showing your software/hardware setup, along with the issue you're having.

2). Provides me with the screenshots of your audio settings in BIAS FX 2.

3). Please also leave the MIDI monitor open when you're sending MIDI messages to BIAS FX 2.

https://hautetechnique.com/midi/midiview/

4). Go to WeTransfer (https://wetransfer.com/), hit 'Add Your File', and upload the file.

5). Hit the '...' icon on the bottom left, click on 'Send as link', copy and paste the link back to the email you're reading right now, then hit reply.

How to Upload Files via WeTransfer

To narrow down the issue, please download MIDI View & Pocket MIDI first:

MidiView MidiView is a simple MIDI Monitor app to that shows bi-directional MIDI packages that flows through your machine.

1. Ensure that MIDI Control is enabled in the MIDI Settings, and the MIDI Input is selected in the Audio Settings within BIAS FX 2.

2. Check the MIDI device. If the MIDI controller is connected to and detected by the computer, it will be listed on the middle of the app (green area).

   Also ensure the device's status on the left is "ENABLE".

1. Check the MIDI Channel and the types of the MIDI messages from the MIDI Controller. The MIDI message should be sent from the MIDI controller to the corresponding channel in the MIDI Settings within BIAS FX 2.

BIAS FX 2 can only recognize PC and CC messages.

FYI: About MIDI-Part 3:MIDI Messages

Check whether the customer use the correct types of MIDI messages.

Pocket MIDI Virtual MIDI controller, Pocket MIDI allows you to send MINI messages within the computer.