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Installation Related: Freezes, Keeps Failing, etc...

“Installation freezes/keeps failing” - Installation fail

Before following the troubleshooting guide, ensure the customer disable the firewall and anti-virus software. Additionally, ask them to run the installer as an admin (right-click on the installer).

  • If BIAS FX 2 has been installed on your computer before, uninstall it first. 
  • Remove Documents/PositiveGrid/BIAS_FX2 folder. 
  • Make sure to install the program to its default directory.
  • Make sure to have enough space on the disk.
  • Additionally, use a 3rd party uninstaller like Revo Uninstaller or Geek Uninstaller to completely remove BIAS FX 2 from your computer. 
  • Try install again.
  • If any error message pops up, ask for a screenshot for further troubleshooting.

"Computer is running 32-bit Windows"

  • Inform the customer that the latest version of BIAS FX 2 does not support Windows running 32-bit. Provide the previous version of BIAS FX 2 with the link below:

BIAS FX 2 Ver. 2.5.2.6570 Windows 32bit https://dlcf.positivegrid.com/BIAS_FX_2_Windows32bit_v2_5_2_6570.exe