Skip to content

BIAS FX 2 crashes / freezes at startup (Standalone / Plug-in)

BIAS FX 2 freeze at launch in a black screen (get stuck on the initial loading page.

1 - Reset BIAS FX 2

Use the appropriate macro based on the customer's operating system:

  • #BIAS FX 2::Freeze/Crash on macOS
  • #BIAS FX 2::Freeze/Crash on Windows

2 - Manually delete the plug-in files

macOS:

AU: Library/Audio/Plug-ins/Components/BIAS FX 2.component VST: Library/Audio/Plug-ins/VST/BIAS FX 2.vst
VST3: Library/Audio/Plug-ins/VST3/BIAS FX 2.vst3
AAX: Library/Application Support/Avid/Audio/Plug-ins/BIAS FX 2.aaxplugin

Windows:

C:\Program Files\VST Plugins\ C:\Program Files\Common Files\VST3\

3 - Collect the info and forward it to team

If the reset workaround doesn't work, the customer should send the log file to us. Tag WeiTing in the Supt-private channel with following info:

  1. Ticket#

  2. Issue Brief

  3. Log File (Name it with the ticket number and upload it to Google Drive).

4 - Inform the customer

Inform the customer that we've forwarded the information to our team and will offer update ASAP. (Submit the ticket as on-hold)

If this is a trending issue, link the ticket to the Trending Issue List: Zendesk Feature#Trending Issue

5 - Follow up on the case

WeiTing will provide additional details after the RD team has reviewed the problem.

6 - Case Close

Inform the customer of the solution/current situation. [END]

The macro "Freeze/Crash on macOS & Freeze/Crash on Windows" provides detailed instructions on how to reset and install the latest version of BIAS FX 2 on both macOS and Windows platforms. It also guides the customer on how to collect the necessary log files and effectively send them to us for analysis:

macOS:

To resolve this, please follow the instructions below to reset BIAS FX 2 on your computer:

1. Launch BIAS FX 2 Standalone and close it. *If you haven't installed BIAS FX 2 Standalone, please download and install it from here.

  1. Rename the BIAS_FX2 folder in "Documents/PositiveGrid to "BIAS_FX2 backup"

  2. Navigate to the hidden "~/Library" folder and delete BIAS FX2.settings.

    ⚠You have to locate the hidden Library folder by the following instructions:

    a). Launch Finder.

    b). Click "Shift + Command + G" then copy & paste "~/Library/Application Support/PositiveGrid" to the ​"Go to the folder" window.            c). Find the "settings" file and delete it

  3. Uninstall BIAS FX 2 on your computer.

  4. Restart your computer.

  5. Download and install the latest version of BIAS FX 2 from the links below:

    Mac Standalone

    Mac AU_VST

  6. Launch BIAS FX 2 and see whether it works properly.

If the issue persists, kindly inform us if BIAS FX 2 can still produce sound even if the user interface doesn't appear. 

Please also assist us by collecting logs from your computer:

Log Collection Tool (macOS)

Windows:

To resolve this, please follow the instructions below to reset BIAS FX 2 on your computer:

  1. Launch BIAS FX 2 Standalone and close it.

  2. Navigate to the following folder: "\Documents\PositiveGrid".

  3. Rename the BIAS_FX2 folder in \Documents\PositiveGrid to "BIAS_FX2 backup".

  4. Navigate to the %APPDATA% folder by typing "%APPDATA%\PositiveGrid\" in the address bar.

  5. Delete BIAS_FX2.settings at "%APPDATA%\PositiveGrid\".

  6. Uninstall BIAS FX 2.

  7. Restart your computer.

  8. Download and install the latest version of BIAS FX 2 from the links below: Windows 64bit

  9. Launch BIAS FX 2 and see whether it works properly.

If the issue persists, kindly inform us if BIAS FX 2 can still produce sound even if the user interface doesn't appear. 

Please also assist us by collecting logs from your computer:

Log Collection Tool (Windows)