Gated hiss noise¶

There's this gated hiss noise whenever I'm playing, especially when playing the lower strings/bass.

A component in Spark MINI might cause higher noise floor with certain amp/effect settings. The amp will produce a short burst of hiss noise (in the background) when playing a guitar or bass (especially bass). The noise is more apparent when playing lower notes and with presets that have more treble.

Please refer to the Audio reference here for further clarification.

Use Zendesk macro: Spark MINI Hiss Noise to explain the phenomenon to the customer.

If the customer insists for a refund, escalate to the team for further discussion.