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Battery does not charge

The battery on Spark MINI does not get charged regardless of the charger/power socket. I cannot charge my Spark MINI.

Ask the user to swap to another charger, and identify if only a specific chargers will cause the issue.

  • If all chargers fail to charge the amp, go with RMA. 
  • If only a certain charger has the issue, inquire about the spec of the specific charger and escalate to Dans to further identify with the product team. Potential RMA might be employed.

Battery Status in the Spark app:

Battery Status in the Spark app.png