Cannot connect Spark app to Spark LIVE¶

First, please make sure you install the latest version of Spark app on Google Play or the App Store.

If you encounter any connectivity issues after the initial connection, first attempt to enter Pairing Mode by pressing the PAIR button on the back of the Spark LIVE and then try to reconnect.

Close the Spark app by swiping it away from your smartphone's multitasking menu. Next, power on the Spark LIVE and enter Pairing Mode. Then, attempt to reconnect it to the Spark app.