Can't Charge Correctly - Check Basecamp for updates¶

Symptom: Spark LINK doesn't charge when plugged in with the USB cable.

Video: Spark LINK - Charge Issue

Reason: 1. Product issue (NG) -> proceed with the RMA process directly.

1. Spark LINK doesn't support PD charger.

Workaround: Please ensure that the customer is using the USB Cable (USB-A to 2 x USB-C) provided with the Spark LINK. If they prefer to use a third-party cable, we recommend that the power supply be 5V/1A.

Internal Information¶

240704 Updated:¶

Spark LINK with USB C to C (After May 2024)¶

The product team decided to change the cable spec from 'USB-A to 2 x USB-C' to 'USB-C to 2 x USB-C'. They also modified the PCB to ensure that Spark LINK can be charged with a fast charge (PD) adapter.

Note: Spark LINK doesn't support fast charging; it will only convert the current and use it for regular charging.

Spark LINK with USB A to C (Before May 2024)¶

If the customer asks whether Spark LINK works with a USB-C to C cable, we'll inform them that it does not support this type of cable and recommend using the included USB-A to USB-C cable for charging.

The provided Y cables are USB-C x 2 to USB-A and it is required to use our supplied cable for product charging and firmware updates.

Consumers can utilize commercially available C to A cables for charging; however, firmware updates require the use of our provided cable. Additionally, the product currently does not support any USB-C to C PD Charger.

**In other words, while most USB C to C cables support USB-PD (power delivery, aka 快充), it's important to note that Spark LINK does not support USB-PD. Consequently, it's impossible to charge Spark LINK using a USB C to C cable.