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Spark Control Charging Troubleshooting

Troubleshooting for users claiming their Spark Control cannot charge

  1. Ensure that the Red Power LED does not illuminate when the cable is connected to a charging brick.
  2. If the LED illuminate normally but still cannot charge, initiate a replacement.
  3. If the LED doesn't illuminate normally, request the user to provide a photo of the cable. Specifically, we need to check if the cable has a longer USB-A tip.

(Left: Correct cable / Right: Wrong cable)

  1. If it is confirmed that the wrong cable is being used, follow the Service Part Request process: Service part request (US) - Check Basecamp for updates or Service part request (Non-US) - Check Basecamp for updates.

  2. In the event that the correct cable is being used but the issue persists, initiate a replacement of the entire unit through the RMA process.