Firmware Update for Spark 40 with Super Old Firmware Version¶

Symptom: The log shows incorrect serial number, e.g. "G160BH0E40000", "G330BM1E10000"

Workaround: If the firmware versions are too far apart, it may not be possible to update directly. In that case, it might be necessary to update to an intermediate version before proceeding to the latest one.

Start by providing them with the updater for the intermediate version (1.5.4.102) first. If that is successful, then they can proceed to update to the latest official version.

Please download the file and attach it to the customer.
Spark 40 1.5.4.102