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Checkout Page Troubleshooting

If customer encounter any error during checkout:

  1. Contact your card issuer/bank to see if they have more information about the error.
  2. Change a browser. For example, if using Chrome when getting the error, try to use Safari when purchasing. Certain aspects of browsers can interfere with payment, hence the error.
  3. Make sure you fill out all the billing information required during the checkout process. 
  4. Change a device, ex. try purchasing with a computer if you're using a mobile device.
  5. Try incognito mode, or another internet connection.
  6. Try a different payment method. ex. Try another credit card. If you were using PayPal, try your credit card instead.