Cannot add JH expansion pack for Spark to the shipping cart!!!¶
240709 Updated:
OST team has updated the behavior when adding Experience Jimi Hendrix™ for Spark to the cart and modified wording on the PDP of Experience Jimi Hendrix™.
Previously, one has to have any Spark amp in cart in order to purchase Experience Jimi Hendrix™ for Spark.
Now, it's possible to purchase it separately.
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Macro Content¶
I understand you're having an issue adding Experience Jimi Hendrix™ for Spark to your cart on Positive Grid's website.
The price you saw for Experience Jimi Hendrix™ for Spark on Positive Grid’s website is bundled, available when you purchase the Spark series amp and the license together in the same order.
If you'd like to add other Spark series, instead of Spark 40, (Spark MINI, Spark GO, or Spark LIVE) to the cart, please navigate to the Spark series you're interested in and add Experience Jimi Hendrix™ for Spark from the 'Frequently Bought With...' section.
If you purchased the Spark amp directly from Positive Grid's official website, please reply to this email with your order number. This will allow me to assist you further.
However, if you purchased the Spark amp from one of Positive Grid’s retailers, such as Guitar Center or Amazon, I’m sorry to inform you that this add-on purchase does not apply to your order. Please purchase Experience Jimi Hendrix™ for Spark via the in-app purchase.
If you have further questions or need assistance, feel free to reply to this email with more details or you can visit our Help Center.
Thanks again for contacting Positive Grid. Let's stay in touch!
Use macro 'Spark:: Experience Jimi Hendrix™ for Spark'.
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Macro Content¶
The price you saw for Experience Jimi Hendrix™ for Spark on Positive Grid’s website is the bundled price, which is available when you purchase the Spark or series along with the license together in the same order.
I sincerely apologize for the confusing information and I will forward your experience to our marketing team.
If you purchased the Spark amp from Positive Grid’s retailers, such as Guitar Center or Amazon, I’m sorry to inform you that this add-on purchase does not apply to your order.
However, if you purchased the Spark amp directly from Positive Grid's official website, please reply to this email with your order number. This will allow me to assist you further.