Skip to content

index

Welcome to PG support's internal knowledge base.

Please use the search function to find the resource you need, or look for it manually via the sidebar navigation.

Spark app

Can't save video recording in the Spark app (Android Only)

Saved Song Loading Issue (Android Only) JIRA
UI Issue: Saved Songs & Smart Jam (iOS only) Trending
Mixer View Issue (iOS only): The Impedance displays incorrect name after selection. Video
Spotify 'Fetch Playlist Fail' / Unknown Error Trending -> Spotify Login Error

Crackling interference - Check Basecamp for updates

Noise occurs when using Spark LINK (especially with single-coil pickup guitar) - Check Basecamp for updates

Marketing

Monthly Marketing Plan

Announcement

2024/6/19

2024/5/27

  • US OOW repairs are back. Jeff is ready for work!

2024/5/3

Spark LIVE DOA/RMA (US) - For Spark LIVE DOA/RMA (US) replacement, please create a request on JIRA. - Only "Refund" cases can be processed on Aftership.

2024/5/2

  • The Spark Control X will begin shipping starting from 5/13.

  • US OOW repairs are expected to resume in mid-May. Please wait for the announcement.

2024/4/29

  • The product team needs to retrieve the following products for further investigation. Please continue monitoring the specified issues:

    Low Battery -> Taipei Office

    Spark GO:

    Can’t charge -> GGEC (China)

    No guitar input -> GGEC (China)

    Only headphone out works -> GGEC (China)

    Weird noise -> Taipei Office

    Spark 40:

    Cut off -> GGEC (China)

    Constant Noise with SN 2021

    If you are addressing any of the above issues, please obtain the serial number and contact Vix.

2024/4/02

Product Registration Issues

2024/3/27

Resolved issue: Download Resources Crash (Android Only)

Can’t charge (Stay in red light or blinking) -> HQ (Taipei)

2024/3/22

  • SR (Personal Reason)-> Retrieve
    For US cases, create a return on Aftership (as same as other products).

  • DOA/RMA -> No need to retrieve
    Creating a JIRA request is still necessary to record our post-sale report. For US cases, please create a request on JIRA and remind Vix not issue a label.